INFORMATION TECHNOLOGY
The technological evolution entails, along with many undeniable advantages, the birth and evolution of the many issues relating to the proper use of technological tools and relating their intrinsic safety.
The reference to international standards to meet these new requirements are as follows:
INFORMATION SECURITY MANAGEMENT SYSTEM
The standard is the ISO 27001:2005 : the aim is to protect the information and corporate data (electronic, paper and verbal) ensuring the confidentiality, integrity and availability.
The standard is aimed primarily at companies that manage data and information vital to their business (customers, know-how, patents, etc.), for the same type of information (financial, health, etc.), the type of activity (administration staff, data storage, outsourcing services).
The ISO 27001 standard can be integrated with the Environmental Management Systems (ISO 14001) and Quality Management System (ISO 9001): it provides the methodology necessary for a proper approach to security also to respect the privacy rules.
IT SERVICE MANAGEMENT
The standard ISO 20000:2005 incorporates the ITIL (Information Technology Infrastructure Library) methodology for the management of IT services.
The standard defines and outlines what actions an organization must put in place in order to provide their customers with services and IT support with a high level of quality, whether they are internal and external to the organisation itself.
The rule is aimed not only at companies that provide IT services to external customers, but is also applicable to internal IT divisions of organizations.
The scheme guarantee to customers the adoption of quality best practices and the reduction of the risks.
QUALITY OF WEB SITES: QWEB MARK
The Qweb is the IQNet system for the certification of e-business activities.
The main benefits for businesses that offer products and services by Internet are:
- the e-business conforms to the highest standards
- with a click of a mouse certification is validated, it provides information on the company, regarding its activities and on the certification.
- the highest priority is given to the customer expectations
- the e-business is safe, reliable and customer-friendly
- a competitive advantage resulting from the confidence placed by the customer to the company
The main advantages for businesses or consumers who use services and buy products by Internet are:
- the site is safe and legally registered
- the service is at the highest quality
- the conditions of sale and delivery are clear and accurate
- security and privacy are applied to the processing of personal data and financial
- customer complaints are taken into account and properly managed
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