A- OPTIMIZATION OF BUSINESS PROCESSES
IT technologies and their constant and growing development characterize and often significantly influence the choices and working methods of modern organizations.
An increasing number of companies, above all to improve and / or replace "dated" "quality models", focus their energies on optimizing business processes, especially for those that are defined as "typical of the core business" ( Administration, Personnel Management, etc.)
Often the corporate management in charge of IT service management is led to focus its attention on the modification of internal processes related to IT services or, in the worst case scenario, on the implementation of new services that often only guarantee a waste of human resources and / or additional costs.
In reality, the improvement of IT services and therefore of the entire corporate system is obtainable through a careful analysis of the "internal processes" that greatly influence the company's organizational system.