MANAGEMENT & PROTECTION SYSTEMS

ISO 20000

A- OPTIMIZATION OF BUSINESS PROCESSES

IT technologies and their constant and growing development characterize and often significantly influence the choices and working methods of modern organizations.
However, the processes activated by IT services may be inadequate or "not performing" for the organization that decides to implement them.
Under these conditions, a "re-engineering" phase of IT processes can be decisive to improve the company's internal activities and therefore the quality and level of services provided.

An increasing number of companies, above all to improve and / or replace "dated" "quality models", focus their energies on optimizing business processes, especially for those that are defined as "typical of the core business" ( Administration, Personnel Management, etc.)

Often the corporate management in charge of IT service management is led to focus its attention on the modification of internal processes related to IT services or, in the worst case scenario, on the implementation of new services that often only guarantee a waste of human resources and / or additional costs.

In reality, the improvement of IT services and therefore of the entire corporate system is obtainable through a careful analysis of the "internal processes" that greatly influence the company's organizational system.
Easily the optimization of internal company processes leads to the improvement of the level of service and quality of the individual departments and / or internal or external structures that participate in the production / supply of products / services.